Refund policy
Refund Policy
Last updated: October 13, 2026
Our 60-Day Money-Back Guarantee
We want you to love Slimava. If it's not right for you, you have 60 days from the day your order was delivered to ask for a refund.
How it works
- Email us at support@slimava.com within 60 days of delivery. Include your order number and tell us briefly why Slimava wasn't right for you.
- We'll reply within 1–2 business days with the next steps and our US return address.
- Send your product back. Please put a note with your order number inside the package – without it, we can't match your return to your order.
- As soon as your return arrives at our warehouse, we refund the full product price to your original payment method. Your bank may take 5–10 business days to show the credit.
Good to know
- Return shipping is paid by you.
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Opened, half-used or even empty bottles can be returned within the 60 days – you still get the full product price back.
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Please wait for our return instructions before you ship anything. Returns sent without our instructions, without an order number, or after the 60 days may not be refunded.
Subscriptions
- You can cancel your subscription anytime in your customer account or by emailing support@slimava.com.
- When we process a refund or a return for you, we cancel your subscription automatically, so you won't be charged again.
- Charged for a subscription renewal you didn't want? Email us within 14 days of delivery, send the unopened bottle(s) back with your order number, and we'll refund that renewal as soon as it arrives.
Damaged, defective or wrong items
Email us a photo within 7 days of delivery and we'll send you a replacement free of charge – no need to return anything.
Lost or delayed packages
If your tracking hasn't updated for 10 business days, email us and we'll help right away.
Before you file a chargeback
Please contact us first. We answer every email and can usually solve things faster than your bank.
Questions?
support@slimava.com